CLASS XII: CHAPTER 6 QUESTION BANK
Staffing | 10 Practice Sets (CBSE 2026-27)
📌 General Instructions for All Sets:
- Maximum Marks: 25 | Time Allowed: 45 Minutes
- Questions 1-5 are objective type carrying 1 mark each (MCQs & Assertion-Reasoning).
- Questions 6-7 are short answer type carrying 3 marks each (30-40 words).
- Questions 8-9 are short answer type carrying 4 marks each (50-80 words).
- Question 10 is a long answer type carrying 6 marks (100-150 words).
- Strictly adhere to the CBSE Competency/Case-Based format.
📄 PRACTICE PAPER - SET 1 (Level: Easy - Fundamental Concepts)
SECTION A (1 Mark Each)
1. Which function of management is concerned with obtaining and maintaining a satisfactory and satisfied workforce?
[Case-Based] An HR manager calculates the exact number of engineers and accountants the company will need next year to achieve its expansion goals.
2. This step of the staffing process is known as:[Case-Based] A company publishes an advertisement in a national newspaper inviting applications for the post of 'General Manager'.
3. This process of stimulating people to apply for jobs is called:4. Assertion (A): Staffing is a continuous process.
Reason (R): Because employees may leave the organization due to retirement, resignation, or death, creating constant vacancies that need to be filled.
Reason (R): Because employees may leave the organization due to retirement, resignation, or death, creating constant vacancies that need to be filled.
5. Assertion (A): Selection is considered a negative process.
Reason (R): The number of rejected candidates is generally much higher than the number of selected candidates.
Reason (R): The number of rejected candidates is generally much higher than the number of selected candidates.
SECTION B (3 Marks Each)
6. Define 'Staffing'. State any two points highlighting its importance.
[Case-Based] After finalizing the list of required employees, 'Apex Ltd.' decided to fill the vacancy of a Senior Supervisor by promoting an existing Junior Supervisor. For the entry-level peon jobs, they pasted a notice on the factory gate.
7. Identify the two specific sources of recruitment used by 'Apex Ltd.' and categorize them as internal or external.
SECTION C (4 Marks Each)
8. Explain the first three steps involved in the Staffing Process.
[Case-Based] 'Bright Sparks Inc.' recently hired 50 new graduates. On their first day, they were taken on a factory tour, introduced to their superiors and subordinates, and briefed about the company's rules, policies, and cafeteria location.
9. Identify and explain the concept of staffing discussed in this case. State any two of its benefits.
SECTION D (6 Marks Each)
[Case-Based] Mr. Sharma runs a highly successful IT firm. He believes that his company's most valuable asset is not the high-end computers, but the software engineers typing on them. He ensures that he strictly matches the exact qualifications of the candidate with the job requirements, leading to high efficiency. Since he only hires the best, he rarely has to fire anyone for poor performance, ensuring continuous survival of his firm. By putting the right person on the right job, he avoids wasting expensive resources on re-doing botched projects. Furthermore, his fair assessment and rewarding system keeps employee morale very high.
10. By quoting lines from the paragraph, identify and explain the **four** points highlighting the *Importance of Staffing* to Mr. Sharma's IT firm.
📄 PRACTICE PAPER - SET 2 (Level: Moderate - Application & Analysis)
SECTION A (1 Mark Each)
1. Which of the following is NOT an internal source of recruitment?
[Case-Based] To test a candidate's ability to learn new skills and his future potential to handle complex machinery, a company conducts a specific test.
2. Which selection test is being conducted?[Case-Based] Shifting an employee from the Production department to the Marketing department without any significant change in his salary or authority is called:
3.
4. Assertion (A): Internal sources of recruitment are generally cheaper and faster than external sources.
Reason (R): Internal sources do not require expensive advertisements or lengthy selection procedures as the candidates are already known to the organization.
Reason (R): Internal sources do not require expensive advertisements or lengthy selection procedures as the candidates are already known to the organization.
5. Assertion (A): Recruitment is a positive process.
Reason (R): The objective of recruitment is to attract as many eligible candidates as possible to apply for the vacant jobs.
Reason (R): The objective of recruitment is to attract as many eligible candidates as possible to apply for the vacant jobs.
SECTION B (3 Marks Each)
6. Differentiate between 'Training' and 'Development' on the basis of: (a) Meaning, (b) Purpose, and (c) Scope.
[Case-Based] 'Alpha Electronics' was facing severe losses. The HR manager realized that the factory had 500 workers, but the actual work only required 300 workers. The extra 200 workers were sitting idle and increasing the wage bill.
7. Which specific part of 'Estimating Manpower Requirements' did the HR manager perform to realize they were overstaffed? Explain it.
SECTION C (4 Marks Each)
8. What is an 'Aptitude Test'? How does it differ from a 'Trade Test'? Give examples.
[Case-Based] 'Zenith Travels' relies entirely on promoting its own junior staff to senior positions. They never hire from outside. Recently, the company has started losing its innovative edge and its employees have become lethargic, knowing they will eventually be promoted.
9. Identify the source of recruitment used by Zenith Travels. State three limitations of this source highlighted or implied in the case.
SECTION D (6 Marks Each)
[Case-Based] 'FutureTech' urgently needed 50 junior coders. Instead of advertising, the HR manager visited top engineering colleges, conducted interviews, and hired final-year students directly. A few months later, the company needed a highly experienced 'Chief Financial Officer' (CFO). For this, they hired a specialized agency that maintains a database of highly qualified top-level executives and charges a hefty fee for matching them with companies. Lastly, for immediate daily-wage labor to clean the office premises, they simply hired people waiting outside the office gate in the morning.
10. Identify and explain the **three different external sources of recruitment** utilized by 'FutureTech' in the above scenario.
📄 PRACTICE PAPER - SET 3 (Level: Moderate-High - Nuanced Competency)
SECTION A (1 Mark Each)
1. Which of the following tests measures an individual's emotional reactions, maturity, and value system?
[Case-Based] A plumber is hired by a construction firm. He is asked to work under the guidance of an experienced master plumber for 2 years to learn the trade before he can work independently.
2. This method of training is called:[Case-Based] The process of choosing the best candidate from the pool of prospective candidates gathered during recruitment is called:
3.
4. Assertion (A): External sources of recruitment bring 'fresh blood' and new ideas into the organization.
Reason (R): External candidates have wider experience and are not restricted by the existing outdated practices of the organization.
Reason (R): External candidates have wider experience and are not restricted by the existing outdated practices of the organization.
5. Assertion (A): Vestibule training is an 'On-the-job' method of training.
Reason (R): Vestibule training involves setting up dummy machinery in a separate classroom away from the actual work floor to avoid damage to expensive equipment.
Reason (R): Vestibule training involves setting up dummy machinery in a separate classroom away from the actual work floor to avoid damage to expensive equipment.
SECTION B (3 Marks Each)
[Case-Based] Before joining his new job as an accounts executive, Raj underwent a detailed medical examination requested by the company. After passing it, he was given a formal document stating his salary, joining date, and working hours.
6. Identify and explain the two specific steps of the selection process discussed here.
7. Explain 'Workload Analysis' and 'Workforce Analysis'. Why is it necessary to compare them?
SECTION C (4 Marks Each)
[Case-Based] 'PureWater Filters' was suffering from huge manufacturing defects. The factory workers were not properly handling the newly imported delicate machinery. The HR manager immediately organized a training program.
8. How will this training benefit 'PureWater Filters'? (State four benefits of training to the organization).
9. Differentiate between 'Recruitment' and 'Selection' on the basis of: (a) Meaning, (b) Stage, (c) Nature (Positive/Negative), and (d) Objective.
SECTION D (6 Marks Each)
[Case-Based] 'QuickServe Restaurants' was aggressively expanding. They needed 20 new branch managers. The HR Head rejected the idea of promoting existing junior staff, arguing that they needed completely new, highly qualified talent from outside. He decided to publish a detailed advertisement in a leading business magazine. He argued that this would give them a massive pool of candidates to choose from and bring in the latest management techniques. However, the Finance Manager opposed this, stating that this method would be extremely costly, take months to finalize, and deeply demotivate the current junior staff who were expecting promotions.
10. By quoting lines from the paragraph, identify and explain the **three merits** and **three demerits** of the external source of recruitment discussed in the case.
📄 PRACTICE PAPER - SET 4 (Level: Hard - Analytical Competency)
SECTION A (1 Mark Each)
1. Which of the following external sources of recruitment is highly suitable for hiring unskilled or semi-skilled casual workers on short notice?
[Case-Based] A candidate applying for a typist's job is asked to type a 500-word document to check his exact words-per-minute speed.
2. This is a classic example of a:3. The process of assigning a specific rank and responsibility to an individual, and the employee occupying that specific position is known as:
4. Assertion (A): Under external recruitment, the existing staff may feel a sense of dissatisfaction and frustration.
Reason (R): They feel their chances of promotion are reduced when higher positions are filled by outsiders.
Reason (R): They feel their chances of promotion are reduced when higher positions are filled by outsiders.
5. Assertion (A): Staffing is part of Human Resource Management (HRM).
Reason (R): In small organizations, managers handle staffing themselves, but in large organizations, a specialized HR department handles recruitment, training, and labor relations.
Reason (R): In small organizations, managers handle staffing themselves, but in large organizations, a specialized HR department handles recruitment, training, and labor relations.
SECTION B (3 Marks Each)
6. State the purpose of conducting a 'Reference and Background Check' during the selection process.
[Case-Based] A company wants to hire 5 data entry operators. They contact employment exchanges run by the government.
7. Is this an internal or external source? State two advantages of this source.
SECTION C (4 Marks Each)
8. Explain the following external sources of recruitment: (a) Placement Agencies, (b) Web Publishing.
[Case-Based] During an interview, the HR manager asks the candidate hypothetical questions about how he would handle an angry client to check his emotional maturity and level of confidence. He then asks him to solve a puzzle to check his basic IQ.
9. Identify and explain the two specific selection tests conducted by the HR manager.
SECTION D (6 Marks Each)
[Case-Based] 'Pioneer Airlines' recently purchased highly advanced Airbus airplanes. The technology was so new that a single mistake by a pilot could result in a multi-million-dollar crash and loss of life. Therefore, the company refused to let the pilots train directly on the real airplanes. Instead, they built a highly realistic, computerized mock-up of the airplane cockpit inside an office building in Delhi. The pilots were trained on this computerized dummy model for 3 months until they mastered the controls. Once perfected, they were transferred to fly the real airplanes.
10. Identify the specific method of training used by 'Pioneer Airlines'. Is it an 'On-the-job' or 'Off-the-job' method? Explain the meaning of this specific method and state any **three** situations where this method is strictly recommended.
📄 PRACTICE PAPER - SET 5 (Level: Advanced - Evaluation Competency)
SECTION A (1 Mark Each)
[Case-Based] Which of the following tests is used to measure the existing skills of an individual already possessed by them?
1.
2. 'Development' is a process which is concerned with:
[Case-Based] When a company faces a sudden strike and needs workers immediately, the most appropriate source of recruitment is:
3.
4. Assertion (A): Placement and Orientation are essential steps in the staffing process.
Reason (R): They help the new employee settle down quickly, feel comfortable in the new environment, and start contributing to organizational goals.
Reason (R): They help the new employee settle down quickly, feel comfortable in the new environment, and start contributing to organizational goals.
5. Assertion (A): An aptitude test measures an individual's potential for learning new skills.
Reason (R): It indicates the person's capacity to develop in the future, making it highly useful for hiring fresh graduates.
Reason (R): It indicates the person's capacity to develop in the future, making it highly useful for hiring fresh graduates.
SECTION B (3 Marks Each)
6. Explain 'Promotions' as an internal source of recruitment. State one of its main advantages.
[Case-Based] 'Alpha Cements' is setting up a new plant in a remote village. They need heavy manual labor. They contact an independent middleman who lives in the village and brings 50 laborers with him to work at the factory.
7. Identify the external source of recruitment used. State one of its major drawbacks.
SECTION C (4 Marks Each)
8. Explain any four benefits of 'Training' to the employees (not the organization).
[Case-Based] A candidate cleared the preliminary screening and the written aptitude test. However, during the face-to-face interaction, the HR manager found that the candidate lacked communication skills and confidence, and subsequently rejected him.
9. Identify the specific step of the selection process where the candidate was rejected. Explain its significance.
SECTION D (6 Marks Each)
[Case-Based] Mr. Varun wants to hire a 'Marketing Head' for his company. First, he clearly defined that the candidate must have an MBA and 5 years of experience (Job Description). Then, he published a detailed ad in 'The Economic Times' (Recruitment). Out of 100 applications, he immediately threw away 20 applications because they didn't have an MBA (Preliminary Screening). He conducted a test to check their marketing knowledge and an interview. Finally, he called the previous employers of the top 3 candidates to ensure they had no criminal record or behavioral issues before offering the job to the best one.
10. By quoting lines from the paragraph, identify and explain the **four distinct steps of the Selection Process** followed by Mr. Varun.
📄 PRACTICE PAPER - SET 6 (Level: Expert - Complex Case Studies)
SECTION A (1 Mark Each)
[Case-Based] Which of the following helps an organization assess whether it is understaffed, overstaffed, or optimally staffed?
1.
2. A test that measures the level of intelligence quotient (IQ) of an individual is a/an:
[Case-Based] Some existing employees are sent to a university campus for a two-week management development program away from their workplace.
3. This is an example of:4. Assertion (A): Under transferring, the employee's salary and status significantly increase.
Reason (R): Transfer is a vertical shift in the organizational hierarchy.
Reason (R): Transfer is a vertical shift in the organizational hierarchy.
5. Assertion (A): Selection is the process of eliminating unqualified candidates.
Reason (R): Through multiple hurdles like screening, tests, and interviews, unsuitable candidates are dropped at each stage.
Reason (R): Through multiple hurdles like screening, tests, and interviews, unsuitable candidates are dropped at each stage.
SECTION B (3 Marks Each)
6. What is 'Campus Recruitment'? State its one major advantage.
[Case-Based] The management of 'Beta Corp' noticed that its employees were making frequent mistakes while operating the new software, leading to huge wastage of time.
7. What should the management do to resolve this? State two benefits of this action to the organization.
SECTION C (4 Marks Each)
8. Explain 'Preliminary Screening' and 'Employment Interview' as steps in the selection process.
[Case-Based] 'GreenAgro' needs to fill 10 vacancies for senior agricultural scientists. The HR manager decides to only accept applications through specialized job portals like LinkedIn and Naukri.com.
9. Identify the specific external source of recruitment used. State any three advantages of using external sources of recruitment.
SECTION D (6 Marks Each)
[Case-Based] 'Sunrise Ltd.' is expanding its operations. The HR department analyzed the workload and concluded they needed 50 new workers and 2 specialized financial analysts. For the 50 workers, they decided to paste a notice outside the factory gates because it was cheap and fast. However, for the two financial analysts, they realized they needed top-tier talent that wasn't actively looking for a job. Therefore, they hired a premium HR consultancy firm that discreetly contacts high-performing executives from rival companies and convinces them to switch jobs for a fee.
10. Identify and explain the **first step** of the staffing process performed by the HR department. Furthermore, identify and explain the **two different external sources of recruitment** used for hiring the workers and the financial analysts respectively.
📄 PRACTICE PAPER - SET 7 (Level: Expert - Integrated Concepts)
SECTION A (1 Mark Each)
[Case-Based] Finding out the number and types of employees currently available in the organization is called:
1.
2. Which of the following is an 'Off-the-job' method of training?
3. Assertion (A): Staffing is a generic function of management.
Reason (R): The staffing function is performed by all managers at all levels, not just the HR department.
Reason (R): The staffing function is performed by all managers at all levels, not just the HR department.
4. Assertion (A): Internships are a joint programme of training between educational institutions and corporate businesses.
Reason (R): Under an internship, selected candidates carry on regular studies for the prescribed period and work in a factory or office to acquire practical knowledge.
Reason (R): Under an internship, selected candidates carry on regular studies for the prescribed period and work in a factory or office to acquire practical knowledge.
5. The final step in the selection process, where a formal document is given to the selected candidate, is called:
SECTION B (3 Marks Each)
6. Differentiate between 'Workload Analysis' and 'Workforce Analysis'.
[Case-Based] An engineering college has a tie-up with a manufacturing company. During their final semester, students are sent to the company's factory for 3 months to work on live projects and gain practical experience.
7. Identify the specific method of training. Explain it briefly.
SECTION C (4 Marks Each)
8. Explain the following sources of recruitment: (a) Casual Callers, (b) Employment Exchanges.
[Case-Based] 'SkyHigh Ltd.' has a strict policy of promoting from within. Consequently, employees feel highly secure and motivated. However, the company has recently failed to adapt to new digital marketing trends because no one in the company knows how to use them.
9. Identify the source of recruitment used. Based on the case, state two merits and two demerits of this source.
SECTION D (6 Marks Each)
[Case-Based] The management of 'Zeta Corp' is alarmed by the extremely high rate of employee turnover. A consultant found that employees were leaving because they felt stagnant. Their jobs were monotonous, and they felt they had no future career growth. Furthermore, when new employees joined, they were completely ignored on their first day, leading to anxiety and rapid resignations. The consultant advised the management to focus on the overall growth of the employees by preparing them for higher-level responsibilities, rather than just training them for their current narrow jobs. He also mandated a formal familiarization program for all new hires.
10. By quoting lines from the paragraph, identify and explain the **two distinct staffing concepts** (one related to career growth, one related to welcoming new hires) recommended by the consultant. Explain any **two benefits** of the career growth concept to the employees.
📄 PRACTICE PAPER - SET 8 (Level: Advanced Board Mock 1)
SECTION A (1 Mark Each)
1. Which step of the staffing process involves introducing the selected employee to other employees and familiarizing him with the rules of the organization?
[Case-Based] To fill a sudden vacancy of a branch manager, the CEO shifts a branch manager from a different city to this new location.
2. This is an example of:3. Assertion (A): Recruitment is a negative process, while selection is a positive process.
Reason (R): Recruitment restricts the number of applicants, whereas selection encourages everyone to apply.
Reason (R): Recruitment restricts the number of applicants, whereas selection encourages everyone to apply.
4. Assertion (A): Training equips the employee to do his present job better.
Reason (R): Training is job-oriented, whereas development is career-oriented.
Reason (R): Training is job-oriented, whereas development is career-oriented.
5. In the selection process, which document contains information about the job title, duties, responsibilities, pay, and allowances?
SECTION B (3 Marks Each)
6. Explain 'Advertisement' as an external source of recruitment. State its main advantage.
[Case-Based] Mr. Singh cleared the interviews and tests for a banking job. Before handing him the appointment letter, the bank asked him to submit a certificate from a verified doctor ensuring he had no severe underlying health conditions.
7. Identify this step in the selection process. Why is it necessary?
SECTION C (4 Marks Each)
8. Explain any four points highlighting the 'Importance of Staffing'.
9. Differentiate between 'Transfer' and 'Promotion' as internal sources of recruitment.
SECTION D (6 Marks Each)
[Case-Based] 'Alpha Designs' wanted to hire a graphic designer. They received 500 resumes. The HR manager first removed 200 resumes because they did not have the required design portfolio. The remaining 300 candidates were given a specific software to design a logo within an hour to check their exact software operating skills. Those who passed were called for a one-on-one detailed conversation to evaluate their confidence and salary expectations. Finally, the HR manager called the professors of the top 5 candidates to verify their character before making the final choice.
10. By quoting lines from the paragraph, identify and explain the **first four steps of the Selection Process** followed by 'Alpha Designs'.
📄 PRACTICE PAPER - SET 9 (Level: Advanced Board Mock 2)
SECTION A (1 Mark Each)
[Case-Based] A large IT company maintains a database of unsolicited applications sent by job seekers over the past year. When a vacancy arises, they call these candidates.
1. This source of recruitment is called:2. Which of the following is NOT a step in the staffing process?
3. Assertion (A): A personality test is an important part of the selection process.
Reason (R): It provides clues to a person’s emotions, reactions, maturity, and value system, which are crucial for team dynamics.
Reason (R): It provides clues to a person’s emotions, reactions, maturity, and value system, which are crucial for team dynamics.
4. Assertion (A): Internal recruitment decreases employee motivation.
Reason (R): Employees know they will be promoted based on seniority, leading to lethargy and a lack of competitive drive.
Reason (R): Employees know they will be promoted based on seniority, leading to lethargy and a lack of competitive drive.
5. The evaluation of an employee's current and past performance against certain predetermined standards is called:
SECTION B (3 Marks Each)
6. Explain the concept of 'Compensation' as a step in the staffing process.
[Case-Based] 'Rapid Couriers' needs delivery executives urgently. They paste a notice on their office gate detailing the job and the walk-in interview date.
7. Identify the source of recruitment. State two of its benefits.
SECTION C (4 Marks Each)
8. Explain the following selection tests: (a) Intelligence Test, (b) Personality Test.
[Case-Based] 'Innovate IT' hires only through campus placements. However, they found that these fresh graduates, although highly intelligent, took 6 months to understand the specific coding languages used in the company, leading to delays.
9. Suggest the most appropriate step the company should take to bridge this skill gap. State any three benefits of this step to the company.
SECTION D (6 Marks Each)
[Case-Based] 'MegaMart' is opening a new chain of supermarkets. The HR head first conducted a thorough analysis and found they needed 200 cashiers and 50 store managers. Since it was a new company, they published a massive advertisement in newspapers to attract the 200 cashiers. For the 50 store managers, they contacted specialized private agencies that find highly qualified personnel for a fee. Once the candidates were gathered, they were put through rigorous interviews. The selected candidates were formally handed a letter offering them the job, and upon accepting, they were taken to their respective stores and introduced to their new teams.
10. By quoting lines from the paragraph, identify and explain the **first**, **second**, and **last two steps** of the Staffing Process executed by 'MegaMart'.
📄 PRACTICE PAPER - SET 10 (Level: Ultimate Board Challenger)
SECTION A (1 Mark Each)
1. Which of the following statements about 'Apprenticeship' is FALSE?
[Case-Based] Finding out that the organization has 50 workers, but the actual production target requires 70 workers, indicates:
2.
3. Assertion (A): Staffing is closely linked to organizing.
Reason (R): Organizing creates jobs and positions, while staffing fills those positions with competent people.
Reason (R): Organizing creates jobs and positions, while staffing fills those positions with competent people.
4. Assertion (A): Preliminary screening helps the HR manager eliminate unqualified job seekers.
Reason (R): It is conducted after the candidate has passed the written selection tests and the medical examination.
Reason (R): It is conducted after the candidate has passed the written selection tests and the medical examination.
5. Which test is conducted to measure the capacity of an individual to learn new skills?
SECTION B (3 Marks Each)
6. Differentiate between 'Recruitment' and 'Selection' on the basis of meaning and nature.
[Case-Based] After selecting Mr. A for the job of a Senior Analyst, the HR department handed him a document. It contained the exact date he needed to report for duty. Mr. A signed it to signify his acceptance.
7. Identify the step of the selection process. What is the very next step that follows this?
SECTION C (4 Marks Each)
8. Explain the term 'Placement and Orientation' as a step in the staffing process.
9. State any four limitations of Internal Sources of Recruitment.
SECTION D (6 Marks Each)
[Case-Based] 'AeroWings' is an aerospace manufacturing firm. They realized they were understaffed by 10 aeronautical engineers. They decided not to use newspaper advertisements as they wanted strictly verified, highly intellectual graduates. They visited the IITs (Indian Institutes of Technology) and directly hired 10 students. To test their existing knowledge of aerodynamics, a specific test was conducted. Finally, because the machinery they were going to operate was worth millions and highly dangerous, they were not sent to the factory floor immediately. Instead, they were trained in a separate simulation lab on dummy equipment for two months.
10. By quoting lines from the paragraph, identify and explain: (a) The specific **external source of recruitment** used.
(b) The specific **selection test** conducted.
(c) The specific **method of training** utilized.
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